Return & Refund Policy

Last updated: August 15, 2026

At Evolance Wellness Inc. ("Evolance," "we," "us," or "our"), we stand behind our products with a 90-Day Money-Back Guarantee. This policy explains that guarantee, our standard return rules, and how to request help with an order purchased directly from evolance.com.

This policy does not limit any rights or remedies available to you under applicable consumer protection law.

1. 90-Day Money-Back Guarantee

If an Evolance product is not right for you, you may request a refund within 90 calendar days after your eligible order is delivered. The 90-day period begins on the date the carrier's tracking information shows the order as delivered.

For purposes of this guarantee, a "Covered Product" means any physical product sold under the Evolance brand and purchased directly from evolance.com. This definition automatically includes physical Evolance products introduced after this policy is published. Gift cards and digital products are not Covered Products unless we expressly state otherwise or applicable law requires coverage.

The guarantee covers:

• all Covered Products included in your first order placed directly through evolance.com;
• that first order, whether it is a one-time order or a Subscription order; and
• one use of the guarantee per customer and household.

For an approved claim, we refund the full purchase price actually paid for the Covered Products in the eligible first order, after discounts, together with any original shipping charge paid at checkout. Opened product is covered. For an ordinary eligible claim, you may keep the opened product and do not need to return it. We do not charge a restocking fee.

The guarantee does not create a new refund right for each Subscription renewal or later order. Canceling a Subscription stops future renewals but does not automatically refund an order that has already been processed or shipped. See our Subscription & Cancellation Policy for details.

2. How to Request a Refund Under the Guarantee

Email support@evolance.com within the 90-day period. Include your order number and the email address used to place the order so we can verify eligibility. A description of your experience is optional and is not a condition of eligibility, but any feedback you choose to share is highly valuable and helps us improve our products and customer experience.

We will confirm whether the request qualifies and let you know if any additional information is reasonably needed to verify the order or prevent fraud. Do not mail any product unless we specifically provide return instructions.

3. Fair Use

Our guarantee is intended to let customers give Evolance products an honest try while keeping the program sustainable. We may review a request and, where reasonably supported by the facts, limit or decline a refund or require additional unopened units to be returned when activity indicates abuse, fraud, or use beyond normal personal or household purposes.

Examples may include:

• repeat guarantee claims by the same customer, household, payment method, or delivery address;
• unusually large or repeated orders followed by refund requests;
• orders made for resale, redistribution, or other commercial purposes;
• false, altered, incomplete, or materially inconsistent order or claim information;
• attempts to obtain duplicate recovery through both a refund and a payment dispute for the same amount; or
• other patterns reasonably indicating that the guarantee is being used in bad faith.

Depending on the circumstances, we may ask you to return additional unopened units at your expense, limit the refund under the guarantee to a single unit, or decline the request. We will explain the decision in plain language. Exercising a lawful consumer right or raising a good-faith complaint is not, by itself, abuse. This section does not limit any non-waivable rights or remedies under applicable law.

Fraudulent or Unauthorized Orders

We may place an order or refund request on hold, request reasonable identity or transaction verification, limit future purchases, or cancel or refuse an order when the available information reasonably indicates fraud, unauthorized payment, or other unlawful activity. Examples include the suspected use of stolen payment information, materially false billing or shipping information, multiple accounts or identities used to evade policy limits, unauthorized resale or reshipping activity, or an attempt to obtain both a refund and payment-dispute recovery for the same amount.

If we cancel an order for fraud-prevention reasons after payment has been captured, we will void or refund the applicable charge to the original payment method, unless the funds are subject to a payment-provider hold, chargeback, legal restriction, or other process outside our control. We may preserve relevant records and cooperate with payment providers, carriers, ecommerce platforms, insurers, or law-enforcement authorities as permitted by our Privacy Policy and applicable law. A legitimate customer whose order was placed on hold may contact support@evolance.com for review.

4. Standard Returns for Unopened Products

Separate from the guarantee, you may request a return of an eligible unopened product within 90 calendar days after delivery.

To qualify for a standard return:

• the product must be unused, unopened, in its original packaging, and in the same condition in which you received it;
• you must provide a receipt or other proof of purchase from evolance.com; and
• you must obtain return authorization from us before mailing the product.

Email support@evolance.com with your order number and the item you want to return. If the return is authorized, we will provide the correct return address and instructions. Please package the product securely and use a trackable shipping service. Products sent without authorization, sent to an unauthorized address, or received without enough information to identify the order may be refused.

Unless the return is required because of our error or applicable law provides otherwise, you are responsible for return shipping costs. Original shipping and optional delivery charges are not refundable for a standard return. We do not charge a restocking fee for an eligible standard return.

5. Damaged, Broken, Defective, Incorrect, or Missing Items

Please inspect your order after delivery. If an item arrives damaged, broken, leaking, defective, incorrect, or missing, contact support@evolance.com promptly, ideally within 7 days after delivery, and include your order number.

To help us verify and resolve the issue, we may request clear photographs of the product, the damage or defect, the outer shipping box, internal packaging, shipping label, and product lot or batch number, as applicable. Please keep the product and packaging until we confirm that they are no longer needed. If providing photographs is impossible or unreasonable in the circumstances, contact us and we will review the available information.

If we confirm that the problem resulted from damage in transit, a product defect, or our fulfillment error, we will provide an appropriate remedy, such as a replacement or refund, and will cover any required return shipping. Nothing in this section limits rights that cannot lawfully be limited.

6. Items Not Eligible for Standard Return

The following are not eligible for a standard return unless required by law or expressly covered by the 90-Day Money-Back Guarantee:

• opened, used, or partially used consumable products;
• gift cards;
• digital products after delivery or access has begun;
• items marked final sale or clearance before purchase; and
• products not purchased directly from evolance.com.

If you purchased an Evolance product from another retailer or marketplace, that seller's return policy applies. Contact the seller directly unless the issue is a product defect covered by a separate legal right or warranty.

7. Exchanges

We do not offer direct exchanges. If an item is eligible for return, request a return and place a separate order for the replacement item. We may send a replacement directly when resolving a damaged, broken, leaking, defective, incorrect, or missing item.

8. Refund Processing

Approved refunds are issued to the original payment method. We process an approved refund under the guarantee promptly, generally on the same business day that eligibility is confirmed. Most financial institutions post the credit within 3–5 business days after processing, although the exact posting time is controlled by your bank or payment provider.

For a standard return, we inspect the returned product after it arrives. If approved, we generally process the refund within 5–7 business days after inspection. Your financial institution may require additional time to post the credit.

If more than 10 business days have passed since we confirmed that a refund was processed, contact support@evolance.com.

9. Subscription Orders

Your first eligible direct order may qualify for the 90-Day Money-Back Guarantee whether it is a one-time order or a Subscription order. Later Subscription renewals do not receive a separate use of the guarantee, but unopened products may qualify for a standard return under this policy.

Canceling, pausing, or skipping a Subscription affects future orders only. If a renewal has already been billed but has not entered fulfillment, contact us immediately and we will make a reasonable effort to stop it. Once an order has been processed or shipped, it is handled under this policy. You can manage future renewals at account.evolance.com.

10. Order Cancellations, Refused Deliveries, and Undeliverable Orders

Contact us as soon as possible if you need to cancel or change an order. We cannot guarantee cancellation after the order has entered fulfillment.

If a package is refused, unclaimed, or returned because the address provided at checkout was incorrect or incomplete, we may deduct actual return shipping or carrier charges from the refund to the extent permitted by law. We will not deduct those charges when the problem resulted from our error.

11. Changes to This Policy

We may update this policy to reflect changes to our products, operations, or legal obligations. The version in effect when your order was placed will govern that order, except where a later version gives you more favorable terms or applicable law requires otherwise.

12. Contact Us

For return, refund, or guarantee questions, contact:

Evolance Wellness Inc.
1221 Brickell Avenue, Suite 900
Miami, FL 33131
United States
Email: support@evolance.com
Phone: 1 (800) 842-1193