Terms of Service

Last updated: August 15, 2026

Please read these Terms of Service ("Terms") carefully. These Terms form a legally binding agreement between you and Evolance Wellness Inc. ("Evolance," "we," "us," or "our") and govern your access to and use of evolance.com, our customer accounts, wellness quizzes, AI-assisted features, content, communications, and other online services (collectively, the "Site"), as well as your purchase, use, or subscription to products offered through the Site (together with the Site, the "Services").

IMPORTANT NOTICE: SECTION 20 CONTAINS A BINDING INDIVIDUAL ARBITRATION AGREEMENT AND CLASS-ACTION AND JURY-TRIAL WAIVERS. UNLESS YOU TIMELY OPT OUT, THESE PROVISIONS AFFECT HOW DISPUTES BETWEEN YOU AND EVOLANCE ARE RESOLVED. PLEASE READ SECTION 20 CAREFULLY.

1. Acceptance of These Terms

By accessing or using the Services, creating an account, submitting a quiz, placing an order, or enrolling in a Subscription, you acknowledge that you have read, understood, and agree to these Terms. Our Privacy Policy, Refund Policy, Shipping Policy, and Subscription & Cancellation Policy are incorporated into these Terms by reference.

If you do not agree to these Terms, do not use the Services or purchase products from us. Additional terms presented with a promotion, feature, product, or offer also apply to that activity. If those additional terms conflict with these Terms, the more specific additional terms control for that activity, unless they state otherwise.

2. Eligibility

You must be at least 18 years old or the age of legal majority where you live, whichever is greater, and have the legal capacity to enter into these Terms. If you use the Services for an organization, you represent that you are authorized to bind that organization to these Terms.

The Services are intended for users in jurisdictions where the Services and products may lawfully be offered. You may not use the Services if applicable law prohibits you from doing so.

3. Changes to the Services or These Terms

We may update these Terms to reflect changes to the Services, our business, or applicable law. The current version will be posted on this page with a revised "Last updated" date. Material changes will be communicated as required by law. Unless otherwise stated, changes apply prospectively when posted or on the stated effective date.

We may add, modify, suspend, or discontinue all or part of the Services, subject to applicable law and any obligations relating to orders already accepted.

4. Products, Dietary Supplements, and Wellness Information

Evolance offers dietary supplements and related wellness products. Product descriptions, labels, directions, ingredient information, warnings, and availability may change. Please read the complete product label and instructions before use.

These statements have not been evaluated by the Food and Drug Administration. Evolance products are not intended to diagnose, treat, cure, or prevent any disease.

Information available through the Services, including articles, product descriptions, quizzes, recommendations, customer-support communications, and AI-assisted features, is provided for general informational and educational purposes only. It is not medical advice, diagnosis, treatment, or a substitute for advice from a qualified healthcare professional.

Consult a healthcare professional before using a dietary supplement, especially if you are pregnant or breastfeeding, under medical supervision, have a medical condition, take medication, have allergies, or are considering use for a child. Stop use and seek appropriate medical attention if you experience an adverse reaction. In an emergency, contact emergency services.

AI-assisted outputs and quiz recommendations may be incomplete, inaccurate, or inappropriate for your circumstances and should not be relied on as medical advice. Do not submit medical records or information that is unnecessary for the requested feature. You remain responsible for evaluating information and deciding whether a product is appropriate for you.

References to clinical research may concern individual ingredients rather than an Evolance finished product. Individual results vary. Customer reviews and testimonials reflect individual experiences and do not guarantee that you will obtain the same result.

5. Orders, Pricing, and Payment

By placing an order, you offer to purchase the selected products under these Terms. We may accept, reject, limit, or cancel an order for lawful reasons, including product unavailability, suspected fraud, pricing or listing errors, shipping restrictions, payment failure, or suspected resale. An order confirmation acknowledges receipt but does not necessarily constitute final acceptance. Acceptance occurs when we ship the order or otherwise expressly confirm acceptance.

Prices are displayed in U.S. dollars unless stated otherwise. You are responsible for the product price, applicable taxes, and shipping or other charges disclosed before you submit the order. You authorize us and our payment providers to charge the payment method you provide.

You agree to provide accurate and current billing, shipping, contact, and payment information. We may correct errors, request verification, or cancel and refund an affected order. We do not guarantee that all typographical, pricing, promotional, or inventory errors can be corrected before an order is submitted.

6. Subscriptions and Automatic Renewal

When you enroll in an Autoship & Save, Subscribe & Save, or other recurring-purchase program (a "Subscription"), you expressly agree that:

• the Subscription continues and renews automatically until you cancel it;
• your payment method will be charged automatically at the price and frequency disclosed before enrollment, together with applicable taxes and disclosed charges;
• each recurring charge creates a new product order; and
• you may cancel at any time before the next billing date without a cancellation fee, subject to orders already charged or processed.

The product, quantity, price, discount, frequency, shipping, and other material Subscription terms will be presented before enrollment. We will obtain your affirmative consent to automatic renewal and provide acknowledgments, reminders, change notices, and cancellation methods as required by applicable law.

You may manage, pause, skip, modify, or cancel an eligible Subscription at account.evolance.com, by emailing support@evolance.com, or by calling 1 (800) 842-1193. Complete details are in our Subscription & Cancellation Policy.

7. Shipping and Delivery

Shipping destinations, methods, estimated timelines, and charges are described in our Shipping Policy or shown at checkout. Delivery dates are estimates and may be affected by carriers, weather, inventory, inaccurate addresses, or events beyond our reasonable control.

Title and risk of loss pass as provided by applicable law. You are responsible for providing a complete and accurate delivery address and for promptly reporting damaged, missing, or incorrect items. We may restrict delivery locations or methods.

8. Returns, Refunds, and Guarantee

Returns, refunds, damaged products, non-returnable items, and the 90-Day Feel-the-Difference Guarantee are governed by our Refund Policy. The guarantee has eligibility limits, including limits for first purchases, opened bottles, and multi-bottle orders. Canceling a Subscription does not automatically cancel or refund an order already billed, processed, or shipped.

Nothing in these Terms limits any non-waivable warranty, cancellation, return, or refund right available under applicable law.

9. Accounts and Account Security

You may need an account or authentication code to use certain Services. You are responsible for safeguarding your credentials, maintaining accurate account information, and notifying us promptly of suspected unauthorized access. You may not access another person's account or use false information to create an account.

We may suspend or restrict an account to protect you, Evolance, or others; investigate suspected fraud, abuse, or unlawful activity; or enforce these Terms. We may request reasonable identity or transaction verification.

10. Promotions, Discounts, Gifts, and Credits

Promotions, discount codes, free gifts, gift cards, store credits, referral offers, and rewards may be subject to additional terms, eligibility requirements, expiration dates, product exclusions, quantity limits, or household limits disclosed with the offer. Unless expressly permitted, offers may not be combined, transferred, resold, redeemed for cash, or applied to prior purchases. We may cancel or withhold promotional benefits obtained through error, fraud, abuse, or violation of the offer terms, subject to applicable law.

11. Permitted and Prohibited Uses

We grant you a limited, revocable, non-exclusive, non-transferable right to access and use the Services for your personal, lawful, noncommercial use.

You may not:

• use the Services for an unlawful, fraudulent, deceptive, abusive, or harmful purpose;
• violate the rights of Evolance or any third party, including intellectual-property, privacy, publicity, or contractual rights;
• submit false, misleading, defamatory, obscene, infringing, or unlawful content;
• introduce malware, harmful code, or technology intended to disrupt or compromise the Services;
• scrape, crawl, harvest, or collect data from the Services by automated means except as permitted by law or our written permission;
• reverse engineer, decompile, disassemble, bypass, or interfere with security or access controls;
• impersonate another person, misrepresent affiliation, or access another user's account;
• use the Services to send spam or unauthorized advertising;
• purchase products for unauthorized resale or diversion; or
• help another person do any of the above.

12. Intellectual Property

The Services and their content—including text, graphics, photographs, video, audio, product names, logos, trademarks, designs, software, quizzes, compilations, and other materials—are owned by Evolance or its licensors and are protected by intellectual-property and other laws.

Except for the limited right granted in Section 11, no right, title, or interest is transferred to you. You may not reproduce, modify, distribute, publicly display, publicly perform, publish, license, sell, or commercially exploit any part of the Services without prior written permission from the applicable owner.

Evolance® and other Evolance names, marks, logos, and trade dress may not be used without our prior written permission. Third-party marks belong to their respective owners.

13. Reviews, Feedback, and Other User Content

If you intentionally submit a review, photograph, video, comment, testimonial, suggestion, feedback, or other content for publication or promotional use ("User Content"), you retain any ownership rights you have in that content. You grant Evolance a non-exclusive, worldwide, royalty-free, sublicensable, transferable license to host, store, reproduce, adapt, publish, translate, distribute, display, and otherwise use that User Content to operate, improve, advertise, and promote the Services and products, subject to our Privacy Policy and applicable law.

Nonpublic account information, order information, support communications, wellness quiz answers, and AI-assisted chat content are not User Content licensed for advertising or public display under this Section. Those categories are handled as described in our Privacy Policy and any consent presented with the applicable feature.

You represent that you have the rights and permissions necessary to submit the User Content and grant this license; the User Content is truthful and based on your genuine experience where presented as a review or testimonial; and its use will not violate law or another person's rights. Do not submit confidential information or another person's personal information without authorization.

We may moderate, reject, or remove User Content that violates these Terms or our policies, but we are not obligated to monitor all User Content. We are not required to compensate you for User Content unless we agree otherwise in writing.

14. Third-Party Services, Links, and Tools

The Services may rely on or link to third-party platforms, payment providers, carriers, account tools, analytics tools, social networks, or other services. Evolance does not control and is not responsible for third-party content, availability, security, terms, or privacy practices. Your use of a third-party service may be governed by that third party's terms and policies.

Shopify provides our ecommerce platform and may process information in connection with the Services. Additional information is available in our Privacy Policy and the Shopify Consumer Privacy Policy.

15. Privacy

Our collection, use, and disclosure of personal information are described in our Privacy Policy. By using the Services, you acknowledge that you have reviewed that policy. Consent required by privacy, marketing, health-data, or tracking laws will be requested separately where applicable.

16. Email, SMS, and Electronic Communications

You agree that we may send transactional electronic communications relating to your orders, account, Subscriptions, support requests, security, or legal notices. Transactional communications are not marketing messages.

If you separately opt in to marketing email or SMS, you may receive recurring promotional messages. Consent to marketing is not a condition of purchase. Message frequency varies, and message and data rates may apply. You may unsubscribe from email using the link in a message and opt out of SMS by replying STOP. For SMS help, reply HELP or contact support@evolance.com. Carriers are not liable for delayed or undelivered messages.

You consent to receive agreements, disclosures, notices, confirmations, and records electronically, subject to your rights under applicable law. You may retain electronic communications by printing or saving them.

17. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, AND EXCEPT FOR ANY EXPRESS WARRANTY OR GUARANTEE STATED IN OUR REFUND POLICY OR REQUIRED BY LAW, THE SERVICES AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE." EVOLANCE DISCLAIMS ALL IMPLIED AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS; THAT INFORMATION OR AI-ASSISTED OUTPUT WILL BE COMPLETE OR ACCURATE; OR THAT A PRODUCT WILL PRODUCE A PARTICULAR RESULT. SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS, SO SOME OF THESE DISCLAIMERS MAY NOT APPLY TO YOU.

18. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, EVOLANCE AND ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, LICENSORS, SUPPLIERS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY; OR THE COST OF SUBSTITUTE GOODS OR SERVICES ARISING OUT OF OR RELATING TO THE SERVICES, PRODUCTS, OR THESE TERMS, EVEN IF ADVISED THAT SUCH DAMAGES ARE POSSIBLE.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF EVOLANCE AND THE PARTIES LISTED ABOVE FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES, PRODUCTS, OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO EVOLANCE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) $100.

These limitations do not apply to liability that cannot lawfully be excluded or limited, including liability for fraud, willful misconduct, or personal injury to the extent applicable law prohibits limitation. Your jurisdiction may provide additional rights.

19. Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Evolance and its affiliates, directors, officers, employees, agents, contractors, licensors, suppliers, and service providers from third-party claims, damages, judgments, losses, liabilities, costs, and reasonable legal fees arising from your unlawful use of the Services, your material breach of these Terms, your User Content, or your violation of another person's rights.

This obligation does not apply to the extent a claim results from Evolance's own negligence, willful misconduct, or violation of law. We may control the defense of a covered claim, and you agree to provide reasonable cooperation. We will not agree to a settlement that imposes a nonmonetary obligation on you without your consent.

20. Dispute Resolution; Binding Individual Arbitration

20.1 Informal Resolution First

Before starting arbitration or a lawsuit, the party raising a dispute must send an individualized written Notice of Dispute describing the claimant's name and contact information, the relevant transaction or account, the facts and legal basis of the dispute, and the specific relief requested. Notices to Evolance must be emailed to support@evolance.com with "Notice of Dispute" in the subject line or mailed to the address in Section 26.

The parties will attempt in good faith to resolve the dispute for at least 30 days after a complete notice is received. Any applicable limitations period is tolled during that 30-day period. This informal process is a condition precedent to arbitration or litigation, except where emergency relief is necessary.

20.2 Agreement to Arbitrate

Except for the exceptions in Section 20.5, you and Evolance agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, a product, an order, a Subscription, marketing, or the relationship between you and Evolance will be resolved by final and binding individual arbitration rather than in court.

The Federal Arbitration Act governs the interpretation and enforcement of this Section 20. The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules in effect when the claim is filed, as modified by these Terms. The AAA rules are available at adr.org. If AAA is unavailable, the parties will select another nationally recognized provider or a court will appoint one.

20.3 Arbitration Procedure and Location

The arbitrator has authority to decide issues concerning the scope, formation, interpretation, and enforceability of this arbitration agreement, except that a court will decide issues concerning the class-action waiver. The arbitrator may award the same individualized remedies a court could award under applicable law but may award relief only to the individual claimant and only to the extent necessary to resolve that claimant's claim.

Unless the parties agree otherwise, a consumer arbitration may be conducted by video, telephone, written submissions, in the county where you live, or in Miami-Dade County, Florida, as permitted by the AAA rules and applicable law.

20.4 Arbitration Fees

Payment of filing, administration, and arbitrator fees will be governed by the AAA Consumer Arbitration Rules and applicable law. Evolance will pay fees it is required to pay so that this arbitration agreement is enforceable. Each party is responsible for its own attorneys' fees unless a statute or the arbitrator permits a fee award.

20.5 Exceptions

Either party may bring an individual claim in small-claims court if it qualifies and remains there. Either party may seek temporary or preliminary injunctive relief in court to protect intellectual-property rights, confidential information, account security, or against imminent unauthorized access or misuse while arbitration is pending. Claims for public injunctive relief that applicable law does not permit to be arbitrated may be decided by a court after arbitrable claims and remedies are resolved.

20.6 Class-Action and Jury-Trial Waivers

YOU AND EVOLANCE AGREE THAT EACH MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLASS MEMBER, OR REPRESENTATIVE IN A CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE-ATTORNEY-GENERAL, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OF MORE THAN ONE PERSON WITHOUT THE WRITTEN CONSENT OF ALL PARTIES. TO THE EXTENT A DISPUTE PROCEEDS IN COURT, YOU AND EVOLANCE WAIVE THE RIGHT TO A JURY TRIAL TO THE FULLEST EXTENT PERMITTED BY LAW.

20.7 Right to Opt Out

You may opt out of Sections 20.2 through 20.6 by sending a written opt-out notice within 30 days after the date you first accept these Terms. Your notice must include your full name, mailing address, email address used with Evolance, and a clear statement that you opt out of the arbitration agreement in the Evolance Terms of Service. Send the notice to support@evolance.com with "Arbitration Opt-Out" in the subject line or mail it to the address in Section 26. Opting out will not affect your ability to use the Services or purchase products.

20.8 Severability and Survival

If any part of this Section 20 is found unenforceable, it will be severed or modified only to the minimum extent necessary, and the remainder will remain effective. If the class-action waiver is found unenforceable for a particular claim, that claim will proceed in court rather than class arbitration. This Section 20 survives termination of these Terms.

21. Governing Law and Court Venue

These Terms and any dispute not subject to arbitration are governed by the laws of the State of Florida, without regard to conflict-of-law rules, except that the Federal Arbitration Act governs Section 20. This choice does not deprive you of mandatory consumer protections in your home jurisdiction.

Subject to Section 20, any judicial proceeding must be brought in a state or federal court located in Miami-Dade County, Florida, and each party consents to personal jurisdiction and venue there, unless applicable law requires a different forum.

22. Errors, Inaccuracies, and Omissions

The Services may contain errors or omissions relating to descriptions, pricing, promotions, inventory, shipping, availability, or other information. We may correct errors, update information, or cancel affected orders, including after submission, subject to applicable law. If we cancel a paid order because of our error, we will refund the amount charged for the canceled item.

23. Events Beyond Our Control

We are not responsible for delay or failure caused by events beyond our reasonable control, including severe weather, natural disaster, epidemic, war, terrorism, civil unrest, governmental action, labor disruption, supply shortage, carrier delay, utility failure, internet outage, cyberattack, or failure of a third-party platform. This section does not excuse payment or refund obligations already due or rights that cannot be waived by law.

24. Suspension and Termination

You may stop using the Services at any time. Canceling a Subscription requires the separate steps described in Section 6; deleting or abandoning an account does not necessarily cancel a Subscription.

We may suspend or terminate access to the Services if we reasonably believe you violated these Terms, created risk or legal exposure, engaged in fraud or abuse, or threatened the security or operation of the Services. Provisions that by their nature should survive will survive, including payment obligations, intellectual-property terms, disclaimers, liability limits, indemnification, dispute resolution, and governing law.

25. General Terms

• Entire agreement: These Terms and incorporated policies are the entire agreement between you and Evolance concerning the Services and replace prior agreements on the same subject.
• Severability: If a provision is unlawful or unenforceable, it will be enforced to the maximum lawful extent, and the remainder will continue in effect.
• No waiver: A failure to enforce a provision is not a waiver of the right to enforce it later.
• Assignment: You may not assign these Terms without our prior written consent. We may assign them in connection with a merger, acquisition, reorganization, financing, sale of assets, or by operation of law, subject to applicable law.
• No third-party beneficiaries: Except as expressly stated, these Terms do not create rights for third parties.
• Headings: Headings are for convenience and do not affect interpretation.

26. Contact Information

Questions, legal notices, and support requests concerning these Terms should be directed to:

Evolance Wellness Inc.
1221 Brickell Avenue, Suite 900
Miami, FL 33131
United States
Email: support@evolance.com
Phone: 1 (800) 842-1193