Subscription & Cancellation Policy

Last updated: August 15, 2026

At Evolance Wellness Inc. ("Evolance," "we," "us," or "our"), we want our subscription terms to be clear and easy to manage. This Subscription & Cancellation Policy explains how recurring orders work, how to modify or cancel a subscription, and what happens when an order has already been billed or processed.

This policy forms part of our Terms of Service. If applicable law gives you additional rights, those rights are not limited by this policy.

1. Who This Policy Applies To

This policy applies to all products purchased from evolance.com through an "Autoship & Save," "Subscribe & Save," or other recurring-purchase option (each, a "Subscription").

Your product, quantity, delivery frequency, price, discount, shipping charge, and other material Subscription terms are shown before you complete enrollment and in your order confirmation. Evolance currently offers monthly Subscription options for eligible products, but the options available to you are the options displayed when you enroll.

2. Automatic Renewal and Authorization to Charge

By enrolling in a Subscription, you expressly authorize Evolance and its payment providers to charge your selected payment method automatically for the product price, applicable taxes, and any disclosed charges at the frequency shown when you enroll. Your Subscription continues and renews automatically until you cancel it.

You understand that:

• each renewal creates a new order for the products and quantities in your Subscription;
• your payment method may be charged without additional action from you for each renewal;
• the charge generally occurs on the next billing date displayed in your account; and
• you may cancel at any time before your next billing date without a cancellation fee or minimum commitment, unless a specific offer clearly states otherwise before enrollment.

3. Subscription Price, Discounts, Shipping, and Taxes

The amount charged for each renewal is based on the Subscription price and benefits disclosed to you, together with applicable taxes and any other charges shown before purchase.

• Discounts: Any ongoing Subscription discount shown when you enroll will apply as disclosed. Promotional codes, introductory offers, gifts, or other limited-time benefits may apply only to the initial order or for the period stated in the offer.
• Shipping: Eligible Evolance Subscription orders currently include free standard shipping within the United States. Expedited shipping, special delivery methods, or locations outside the eligible service area may be unavailable or may have additional charges disclosed before purchase.
• Taxes: Applicable sales or similar taxes may change based on law, tax rates, or your delivery address.
• Price or benefit changes: We may change a product's base price or Subscription benefits for future renewals. If a change affects your existing Subscription, we will provide advance notice and cancellation instructions as required by law. Where applicable law requires your affirmative consent, the change will not take effect without that consent.

4. Managing Your Subscription

You may manage your Subscription through the Evolance customer portal at account.evolance.com. Depending on the options available for your Subscription, the portal may allow you to:

• cancel your Subscription;
• pause or skip an upcoming order;
• reschedule your next order;
• change eligible products or quantities;
• update your shipping address; and
• update your payment method.

Changes must be completed before the next billing date to apply to that renewal. Some changes may affect your price, discount, shipping eligibility, or delivery schedule. The updated terms will be shown before you confirm the change.

5. How to Cancel

You may cancel your Subscription at any time, for any reason, without a cancellation fee.

Method 1 — Online Account Portal

1. Go to account.evolance.com.
2. Sign in using the email address associated with your order.
3. Select the Subscription you want to cancel.
4. Choose the cancellation option and follow the prompts until cancellation is confirmed.

The portal is the fastest way to cancel. Keep the on-screen or email confirmation for your records.

Method 2 — Email

Email support@evolance.com with the subject line "Cancel My Subscription." Include your full name, the email address associated with the Subscription, and your order number if available.

We will provide confirmation after processing a support-assisted cancellation. If you sent a cancellation request before your next billing date but a renewal charge occurred because of a processing delay, contact us promptly so we can review the charge.

6. When Cancellation Takes Effect

Cancellation stops future renewals. It does not automatically cancel or refund an order that has already been billed, submitted for fulfillment, or shipped.

Order status	What happens
Cancellation completed before the next billing date	No future renewal charge should occur for the canceled Subscription.
Renewal charged but not yet processed for fulfillment	Contact us immediately. We will make a reasonable effort to stop the order, but cancellation is not guaranteed once processing has begun.
Order processed or shipped	The shipment cannot be recalled through Subscription cancellation. The order will be handled under our Refund Policy.

After cancellation, you remain responsible for valid charges incurred before the cancellation became effective.

7. Refunds, Returns, and the 90-Day Guarantee

Canceling a Subscription and requesting a refund are separate actions. Subscription orders are subject to our Refund Policy, including its eligibility limits, return requirements, and 90-Day Feel-the-Difference Guarantee.

The guarantee currently applies to a customer's or household's first purchase of one bottle, as described in the Refund Policy. It does not create a separate refund entitlement for every Subscription renewal. Multi-bottle orders, opened products, damaged products, and other returns are handled under the Refund Policy.

8. Failed or Declined Payments

If a payment is declined, expired, or otherwise unsuccessful, we or our providers may notify you and may retry the payment as permitted by law and payment-network rules. We may pause or cancel a Subscription if payment cannot be completed. You remain responsible for valid amounts already due.

9. Product Availability and Subscription Changes

If a Subscription product becomes unavailable, discontinued, or subject to a significant delay, we may pause or cancel the affected renewal, issue a refund for an unavailable item that was charged, or contact you about available options. We will not substitute a materially different product without your permission where consent is required.

10. Notices and Reminders

We will provide automatic-renewal acknowledgments, reminders, price-change notices, and other Subscription notices required by applicable law. Notices may be sent to the email address or telephone number associated with your account or displayed through the account portal.

You are responsible for keeping your contact and payment information current. Failure to receive a reminder does not by itself cancel a Subscription, except where applicable law provides otherwise.

11. Changes to This Policy

We may update this policy to reflect changes to our Subscription program, operations, or legal obligations. The updated version will be posted with a revised "Last updated" date. Material changes affecting an existing Subscription will be communicated as required by law and will apply prospectively.

12. Contact Us

If you have questions or need help managing a Subscription, contact:

Evolance Wellness Inc.
1221 Brickell Avenue, Suite 900
Miami, FL 33131
United States
Email: support@evolance.com